Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Response Warranty

  • Our tech help Dept is working day and night to take care of each of your support tickets. Each ticket you submit to us is going to be replied to within no more than sixty minutes. If your case demands assistance from an administrator, we will forward the ticket to the technician on shift and will let you know that the situation is under control.

  • Top quality support service
  • Top–class Tech Assist Service

  • Our technical assistance staff will be on shift for you round the clock to to handle all support inquiry tickets that you submit. We offer technical help and support for all the applications that are pre–installed on your machine. These include our custom built Web Site Control Panel, the selected OS and the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • A detailed and consistently updated knowledge base is integrated into our in–house built Web Site Control Panel. It gives you quick tips about how to execute all the important web site management jobs. The Help zone presents descriptive how to content articles and step by step video guides. You can access the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.