Tech Support Channels
A Sixty–Minute Response Time Guarantee
We offer a one–hour response warranty for any trouble ticket or email that you submit to the support team. We’ll quickly reply to all standard questions and forward the issue to our admins if any further assistance is needed. If you make use of our Managed Servers package, we will complete any of the included tasks at a time that has been agreed upon preliminary.
An Outstanding Customer Support Service
Our technical support staff will be at your disposal 24–7 if you require assistance with our Web Site Control Panel or with any of the applications that we install on your behalf on the dedicated hosting server. Furthermore if you need assistance tackling all the day–to–day admin tasks on your dedicated hosting server, you can take a look at our Managed Servers package, which includes backup hard drive space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
We have provided the Web Site Control Panel with an elaborate knowledge base, which features detailed explanations of its features and functions. In addition, we have prepared in–depth video tutorials that will further instruct you how to carry out a specific action or solve a typically experienced problem. All the instructional articles and the tutorial video clips are readily accessible from each section of the Web Site Control Panel through the Videos and Help buttons in the top right corner.