If you've ever had a cloud hosting account before or you've dealt with any other online service, you're probably well aware from your own experience that for some things it's better to speak with a live person over the phone rather than exchange support tickets or emails. In order to know more about a service before you order it or if something small should be made, for instance, it will be far easier and quicker to get it done real-time. If you can get hold of representatives by phone, it is very likely that you're using the services of a real website hosting provider, not just a reseller. The level of support that you will get by phone may differ between different suppliers - from general matters to expert technical support. Typically most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are handled via email and tickets.

Phone Support in Cloud Hosting

We know that having the option to speak with a live representative is rather important, for that reason we have three support lines all around the world (UK, USA and Australia) and you have the option to contact us over the phone for fourteen hours a day. If you consider obtaining one of our cloud plans, for instance, you can give us a call and find more about our solutions prior to ordering to make sure that we cover all of the system requirements for your websites. Following your order, you can contact us about all of the sales or billing issues you may have, or get any type of general or basic technical information that you need. We have aimed to find the balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to know more about our plans, you have some billing issue or some general problem, you can call us. Although some more complex issues could need a support ticket to give some time to our tech support crew to analyze, we will help you with quite a lot of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. If you are in another country, we have an international number where you'll be able to reach us.