If you ever have any inquiries relating to your hosting account or if you experience a problem with your sites, you’ll have to contact the respective web hosting provider’s customer support team. It may not make any difference how soon they’ll respond if you have an inquiry of a generic nature, but an issue such as a bungled application update, for example, may result in your site becoming damaged or unreachable on the Internet. And the longer you wait for the support team to help you, the longer the site will be offline. In case you offer services or goods online, any downtime will adversely affect your site and you may lose existing or prospective clients. Lots of hosting providers, particularly resellers, handle tickets and emails within twenty four hours, but in the Internet realm this is much too long, as clients will hardly ever go back to a website that is not working correctly over a lengthy time period.

One-Hour Response Guarantee in Cloud Hosting

Our cloud plans come bundled with a 60-minute reply guarantee, which suggests that irrespective of what inquiry or problem you might have, we’ll always be there to lend you a hand. In reality, it seldom takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both sales and technical matters. Our client support team representatives are available 24x7, even on weekends and national holidays, which suggests that you’ll get instant help at all times. We know precisely how costly time can be, so by the time we answer your support ticket or email, we will have examined the issue and, if we haven’t discovered a solution, we will supply you with more information about what you need to do on your end – if the circumstances demand it. With our support service, you can rest assured that there will be someone to assist you instantly, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff reps will be at your disposal all the time and they’ll reply to any ticket that you submit via our hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a general enquiry relating to your semi-dedicated server or you bump into a certain challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 365 days a year to attend to any general, technical or billing issue. If you contact us about anything that’s within our power, we will solve it before we get back to you, so you won’t have to wait for hours or even days while the problem continues. If there is something that you need to do on your end, we will provide you with the required info – what possible solutions to try, what steps to take, etc.