There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a trouble ticket system. This is the easiest communication channel for different reasons. If no help desk support team member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will invariably be received. You can also copy & paste extensive pieces of information without having to worry about typos, and in case a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same place, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they are usually separate from the web hosting platform, which suggests that if you need to supply information or to follow directions, you will have to use at least two separate systems and this number might increase in case you’d like to manage a couple of domain names. Furthermore, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud plans is not separate from the hosting account. It is an essential part of our all-embracing Hepsia Control Panel and you will be able to access it whenever you want with just a few mouse clicks, without ever signing out of your hosting account. The ticketing system comes with a quick-search box, which will help you track the status of any support ticket that you’ve submitted in the past, if required. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to tackle a given issue even before you actually open a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can obtain swift assistance at any given time and in case our customer service staff advises you to do something within your account, you can do it instantly without needing to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the idea that you should be able to manage everything associated with your account in a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a question or come across a challenge, you can touch base with our technical support staff representatives momentarily without having to sign into some other admin console. You can look through your web files or check various account settings while you open a new ticket or read the reply to an old one. If you have loads of tickets and you wish to track down a particular one, you can resort to the clever search functionality, which is available in the Help section. We guarantee that you’ll receive a reply in no more than sixty minutes irrespective of the essence of your query or problem.