24/7 Customer Support in Cloud Hosting
All of our cloud plans feature 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our web hosting services well before you make an order or you're an existing customer and you have any kind of question or a difficulty, you can contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex issues or any troubles that require extra time to research and resolve. In contrast to many other website hosting providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, therefore regardless of what your trouble is, it'll be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to get quick assistance, particularly when your website is not functioning efficiently for some reason. All of our semi-dedicated plans come with 24/7 customer and technical support, therefore in case something happens, you can use several ways to contact us - telephone line with multiple local numbers around the globe, live chat, emails and support tickets. The first two methods are for pre-sales, billing and common matters, so if you do not have an account yet, for instance, you're able to get extra info for our solutions, or we will help you with less demanding technical matters. The other two options are for solely technical troubles or anything that's more time-consuming considering that it's easier to follow the conversation between you and our technical support team. The guaranteed max response time for them is just 1 hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day in order to get support like you may need to do with other service providers.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum answer time warranty, you will benefit from extremely fast support when you get a dedicated server through our company. Our customer and technical support crews are online 24/7/365, as a result if you open a ticket through your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get a response within the hour, even during holidays. Our ticketing system is the best option in case the issue involved requires a longer period of time to be solved or when it needs to be given to our admins, since it is far more convenient to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.